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The current versions of Microsoft Office, Windows, Skype for Business / Lync, OneNote und SharePoint have entirely new user interfaces. The service desk tool LearningWorld & AutoPilot facilitates migration, provides ongoing 24/7 ad hoc support and greatly enhances employee performance. soluzione training concepts bring you better training results – quicker and with significant cost savings.

 

soluzione LearningWorld for Windows 10

This soluzione product is a self-service tool that supports users as they move to Windows 10. soluzione LearningWorld helps during migration and provides ongoing 24/7 ad hoc support.

soluzione LearningWorld enables users at every level of existing knowledge to move up to Windows 10 autonomously. This cost-effective solution helps during migration and also provides ongoing support. This reduces the client’s helpdesk workload significantly.

Here are some of the highlighted functions of soluzione LearningWorld for Windows 10:

Migration help
This shows where you can find familiar functions in the Windows 10 user interface. To use this feature, just click to the needed function in a simulated interface of the old Windows. A film animation then shows you the corresponding steps in the new Windows 10 interface.

Films
Training films demonstrate all important Windows 10 functions, for example: scalable apps, the assistant Cortana and the new default browser Edge.If you use a mouse to interact with Windows, you will be shown click films. If you use gestures, you will see touch films.

Related films
For each training film, additional training units that are related to the film’s topic will also be offered. By exploring such related topics, you can further develop your knowledge of Windows 10.

Full-text search
This powerful tool permits you to research the entire LearningWorld. Typing and spelling errors are corrected automatically.

Most searched for solutions
In many organizations, numerous users carry out similar or even identical tasks.  The soluzione system observes which training units are most frequently called up. By making use of these observations, the system dynamically generates hit lists of the top-ten most sought-after solutions for each MS application. In this way, less-experienced users can profit from the experience of more advanced users. In addition, because the help desk receives reports about which problems most frequently occur, it can undertake specific measures that are helpful to users.

Recommended solutions
A set of training units can be saved in a special area of the system. These units could be those that have particular relevance for your organization’s work processes and users. New Office functions might be set aside in this way, for example, or functions known to have been problematic for users in the past.

 

Migration help: Call up a function in a simulated old Windows user interface in the usual way ...

... and you will be shown a film that demonstrates the corresponding steps in the Windows 10 user interface.

 

 

soluzione eLearning tools and migration help are provided for Microsoft Office 2016, 2013 und 2010, Microsoft Windows 10, 8 and 7, SharePoint 2010, Skype for Business / Lync 2013 and OneNote 2013.