The current versions of Microsoft Office, Windows, Skype for Business / Lync, OneNote und SharePoint have entirely new user interfaces. The service desk tool LearningWorld & AutoPilot facilitates migration, provides ongoing 24/7 ad hoc support and greatly enhances employee performance. soluzione training concepts bring you better training results – quicker and with significant cost savings.


soluzione Learning World for Skype for Business / Lync 2013

The First Level Support Tool provides continuous ad hoc support for Microsoft Skype for Business / Lync 2013 – 24 hours a day, 7 days a week. Users help themselves: LearningWorld makes them independent of the help desk.

LearningWorld enables employees to use Microsoft Skype for Business / Lync autonomously. The cost-effective Help Desk Tool provides ongoing support and facilitates migration. LearningWorld significantly reduces helpdesk workload.

Training materials are available in several variants:

Training films
Training films illustrate the training subjects. Such films consist of three parts: An example demonstrates the function of interest. Then the user is shown, click-by-click, what he must do to solve the problem. Finally, there is an interactive exercise.

Full-text search
Using this tool, users can research LearningWorld’s entire contents. Typing errors are corrected automatically.

Most searched for solutions
Many users at an organization perform similar or identical tasks. As the soluzione system automatically notes which training units are most frequently accessed, the help desk can create targeted measures to help such users.

Recommended solutions
Experts have brought together a number of topics that make working with Microsoft Skype for Business / Lync easier.


Training films: Short videos illustate all important functions of Microsoft Skype for Business / Lync 2013.


Learn and Practice: Here you will find a hierarchal overview of all training units for Skype for Business / Lync.