soluzione supplies Service-Desk-Tool for Microsoft CityNext
Working together for next-generation cities: soluzione is participating in Microsoft’s global CityNext initiative. The specialist for digital knowledge management supplies the service desk tool for the cities of the future.
soluzione knowledge company GmbH, producer of innovative knowledge and training solutions has joined CityNext, Microsoft’s latest resource initiative. This global initiative solidly supports government agencies, organizations, businesses and citizens in their efforts to identify forward-looking solutions for their cities. Central to the many challenges the city of tomorrow must face is the never-ending need to accumulate knowledge. Integral to each computer workstation of the future will be the digital service desk: soluzione’s service desk tool – LearningWorld & AutoPilot – helps public agencies and businesses adopt the latest application programs such as Microsoft Office, Windows and Lync, and remains permanently deployed to serve as an advanced training tool and to provide 24/7 ad hoc support. The support system fully integrates into Microsoft’s applications. The soluzione training, migration and support system surpasses conventional eLearning systems: With soluzione, users are not forced into an inflexible, one-size-fits-all solution; with soluzione, each user’s needs are met by a highly individualized, task-oriented solution that caters to each individual’s learning-style preferences. User-orientation is of central importance for both Microsoft and soluzione: "All users decide for themselves, what and when and how they want to learn. They decide whether they will read texts, view film animations or carry out practical exercises," declares Rodà.
soluzione’s users get any help they might need for their work themselves. As the tool’s self-service concept really works, up to 90% fewer inquiries reach the client’s help desk – a remarkable saving both during software migration and all other phases of work with the Microsoft software. Costs associated with classroom-style training are kept to a minimum. "LearningWorld & AutoPilot is the call-prevention tool of the future. It facilitates an intensive use of the Microsoft applications, more effective work processes, and significant cost reductions," says soluzione CEO Frank Rodà.
soluzione produces cutting-edge technology: This software provider was the first to fully integrate its training solution as an add-in to Microsoft application programs. In addition, LearningWorld & AutoPilot is the first training solution for Microsoft products that is cloud-capable. With its methodological-didactic concepts, soluzione is the forerunner in the pedagogical area. Many cities, state authorities, organizations and businesses already depend on soluzione’s many years of experience to fulfill their needs for employee training, for example: Lübeck’s city management, IT.Niedersachsen and the insurance group Versicherungskammer Bayern.
"We are thrilled to partner with soluzione knowledge company GmbH on Microsoft CityNext," said Rob Bernard, Microsoft Chief Environmental Strategist and noted cities strategist. "We believe a new era of innovation will create opportunities for people to utilize technology to accomplish what they never thought possible."